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Add a client

Before you add a client

You should start the CDD process before providing your service. That means adding a client and starting verification early — not after contracts are exchanged.

Step-by-step: adding a client

  1. Go to Clients in the left navigation
  2. Select Add Client
  3. Fill in the required fields:
    • Full legal name — as it appears on their ID document
    • Date of birth
    • Residential address — not a PO Box
    • Contact email (used to send the verification link)
    • Transaction type — e.g. buyer, seller, buyer’s agent client
    • Property address (if known)
    • Estimated transaction value
  4. Select Save client

Required vs optional fields

Required fields are marked with an asterisk. You must collect full legal name, date of birth, and residential address to meet AUSTRAC’s minimum CDD requirements for individuals.

The transaction value field is used to calculate the initial risk rating. It is not required to save the record, but you should fill it in before you complete CDD.

After saving the client, you can send them a verification link by selecting Send verification link on the client record.

The client receives an email with a link to a page where they enter their identity document details. On Professional and Agency plans, this page is white-labelled with your agency’s branding.

The verification link collects the client’s self-reported document details. You still need to verify those details using a reliable method — inspecting the document in person, conducting a video call, or using electronic verification. See Verifying client identity for more detail.

What happens next

Once a client is added, their record shows a CDD status of In progress. The status moves to Complete once you confirm that identity verification has been performed.

You will see all active client records in the Clients list, with their risk rating and CDD status shown at a glance.