How to upgrade or cancel your plan

:::note Key takeaway You can upgrade, downgrade, or cancel your plan at any time from your account settings. There are no lock-in contracts. If you cancel within 30 days of your first payment, you can request a full refund. :::

How to upgrade your plan

Go to Settings in the left navigation
Click Billing
Click Change plan
Select the plan you want to move to
Confirm the change

Your new plan takes effect immediately. You’ll only be charged for the difference between plans — we calculate this on a pro-rata basis for the remaining days in your current billing period.

If you’re currently on a free Foundation account, upgrading will start your free-until-July period (all paid plans are free until 1 July 2026 — see below).

How to downgrade your plan

You can downgrade to a lower plan at any time. The change takes effect at the start of your next billing period — you keep your current features until then.

When you downgrade, any features not included in the lower plan will become read-only. For example, if you downgrade from Professional to Starter:

Existing clients and CDD records are preserved (read-only where they exceed Starter limits)
White-label settings will be deactivated on new verification links
The SMR Drafting Assistant will no longer be available for new drafts

Your compliance records are never deleted when you downgrade — they remain stored for the full 7-year retention period regardless of your plan.

How to cancel

Go to Settings > Billing
Click Cancel subscription
Confirm the cancellation

Your subscription stays active until the end of your current billing period, then moves to Foundation (free). You keep all your records.

We don’t delete your data when you cancel. If you return later, your records will be waiting for you.

Free until 1 July 2026

All paid plans (Starter, Professional, Agency) are free until 1 July 2026. If you signed up before that date, you won’t be charged until then. Billing starts automatically after the Tranche 2 deadline — no action needed from you.

You can see your free period and any upcoming billing dates on the Billing page in Settings.

30-day refund guarantee

If you’re not satisfied within the first 30 days of your first paid billing period, contact us at billing@amlsimple.com for a full refund, no questions asked.

Annual billing

If you’re on annual billing, your subscription renews each year. You can cancel at any time — you won’t be charged for the following year, and your plan stays active until the end of the current annual period.

Annual billing is approximately 30% cheaper than monthly billing (equivalent to ~4 months free).

Questions about billing

Have a specific compliance question? Book a 1:1 with an AML expert for personalised guidance from a qualified compliance professional.